Customer Testimonials
We had a very unpleasant experience at Capital Subaru in Greensboro. Stuck with a car that was not the one we test drove and agreed to. Salesperson messed up the paperwork that we were not informed of until we received the paperwork in the mail 3 weeks later. Told we could get this changed and then find out a couple weeks later that it wasn't possible because it was a new year. They kindly let us know there was nothing they could do but did let us know that they fired the salesperson that left us holding the bag. Poor ... Read More DealerRater - Jan 11, 2024
Ramon Bones was our salesperson and he was amazing. We purchased a 23 Subaru Ascent. He walked us through the whole process and showed us all the amazing features. He was patient and very fun to work with.
This place is trying to charge me $50k for an outback wilderness edition ( that they dont even have inhand) , I just purchased the exact same model, trim & options for $43k out the door at another nc subaru dealer. Read their negative reviews on google & shop elsewhere.
I bought a new 2019 Outback last year. At the end of August the radio messed up (extremely loud static and wouldn’t come on sometimes). They said they had to replace the amp and it should be there the following Tuesday since Monday was a holiday. Never heard anything from them. I finally called on Thursday and was told my amp had not come in and he was trying to track it down. Finally after 2 weeks, I got my car back. I had to fight with them to get a loaner but was finally given one.
The tires on my ... Read More DealerRater - Oct 6, 2020
If Capital Subaru doubled their labor costs on our vehicle, how many others have they ripped off over the last few years?
We had our 2013 Subaru Legacy towed to Capital Subaru of Greensboro with a transmission related code.
The Service Advisor told me the diagnosis would not be charged if we did the work, which ended up not being true.
A common practice at auto service establishments is to mislead customers as to whether or not a diagnosis is charged for. What happened here is the diagnosis charge was bundled into the total cost instead of being itemized separately, thus '... Read More DealerRater - Jul 28, 2020
I recently purchased a used Subaru Crosstrek. The auto is incredible. Great feel, nice features, good gas mileage, etc. Subaru makes great cars. What's not to love?
The problem that I encountered was during the sales process I overheard a sales manager berate a sales employee with extremely abusive language. I believe it was Mr. Ramos doing the talking. At the time I was sitting in my own car with the window rolled down near the dealership. I do not believe Mr. Ramos was aware of my presence. He lit into this person calling them stupid, incompetent and worse ... Read More DealerRater - May 1, 2020
I knew I wanted to buy a 2019 Subaru Forester I just did not know where to buy it. There are so many options for new car buyers. I was not ready to try the vending machine route yet; I still value the person to person transaction! Even though I had to wait a few weeks for Capital Subaru to find the car I wanted, due to the high demand from Consumer Reports Senior citizen readers! Brandon Dick earned my business with an assist from the Great Bob Cooley (thanks for the second test drive Bob!) o love my new Subaru; ... Read More DealerRater - Jun 11, 2019
Chris and Brian worked together and brought me and my 2019 Crosstrek“Sunny” together. I had a list must haves and they found my car and made it budget friendly. I wouldn’t hesitate recommending this dealership and it’s employees to my friend.
I had a great experience purchasing my new car at Capital Subaru. I have bought the same brand of car for over 30 years and decided I wanted a change. Gwynn was a very helpful salesman, but not high pressure at all. I purchased a Legacy and love it!
Bailey and Scott were very professional, friendly and accommodating!! I will definitely refer them to anyone I know looking to purchase a vehicle! Awesome service!
Had warning lights showing, was minor problem, but amanda was excellent. Question for used car manager on used car we bought in january on lack of car jack and spare tire, he resolved issue completely
Overall fantastic service experience. The service was done in a timely manner. I look forward to bringing my car in. Thank you for helping me.
Don was great. He helped us find the perfect vehicle for our family. He showed us all the features of our vehicle and really went out of his way to make sure we got the best deal possible. We will definitely come back!
I found the exact Crosstrek I wanted, talked to Ms. Duhart over email, got pictures, settled on a price, and put a hold on my car over the phone. When I came in Don went over the car, its manuals, it's tech, and then I got my financing done at Capital Auto. Great car buying experience.
I asked for an overall check, the 100 point inspection, 3 times and it never happened. I didnt want trouble so I did not push it and left without it being done. I dont live in Greensboro so to push the matter would have been very inconvenient to me. I'm satisfied with how fast the other work on my car got done. When I pulled in a felt the girls who checked me in and out were not in good mood and it made me even more hesitant to speak up.
Prompt and courteous. No problems. Coffee was good. Met all expectations. Our service experience in Wilmington was that they also washed the car which was a nice touch.
From start to finish I was attended with great service. The service was also completed in a timely manner. I highly recommend Subaru for your cars maintenance needs.
Before the appointment even happened, we got a text message trying to sell us a new car. "The dealer is very interested in your trade-in!" No thank you - I just want an oil change, not a sales pitch. So I took the car in, and was informed it would be close to 2 hours and there is no shuttle service. So as I walk past 15 other employees (and no customers), I order an Uber to take me home. They finished much quicker than anticipated, so I had to turn around and Uber right back over. The price was ... Read More DealerRater - May 28, 2019
Bought a used Jeep at Capital. Bob was awesome to work with on the purchase! The Jeep was serviced and detailed to show room condition. Even the engine bay was cherry. Very happy with the service, price, and experience!
First scheduled service for new Outback and my first experience with Capital service department. I arrived early and they got my car back quickly. They also reprogrammed a recalled item. I was pleasantly surprised at the quick turnaround. Everyone I dealt with was professional and friendly. It’s quite a bit further than my previous Subaru dealership but worth the drive.
Ty helped me. He was exceptional. He told me my options about service from AAA or the dealership. He checked the problem with the fob’s key not opening the car door (it’s the lock). He took the extra step to check a potential battery warranty with my dealership back in the DC area. Again, Ty was exceptional. He’s the best service dept person I’ve ever dealt with.
Sure the dealership needs some cosmetic updating, but the people are very nice and good to work with. I went there with a specific model in mind and if they were able to lease the car at the price and terms I wanted I was definitely going to get it. If not it was no big deal as I had an appointment at the jeep dealer to get what I wanted there. I'll tell you, 7 hours later and me canceling the jeep dealer appointment, I leased the new car I wanted at the price and terms I wanted as ... Read More DealerRater - May 25, 2019
Had a wonderful experience, staff was very professional. My customer service Rep Amanda was extremely helpful and very professional. Everything I needed done was taken care of and all my questions were answered.
Very quick. Didn’t have to wait too long for service to be completed. I really appreciated 1st service for 2019 car being complimentary. Thank you
I had a recall and an inspection. Scheduling, dropping off, notification of completion and pick-up were all hassle free. Plus, Amanda showed me how to change the clock, not an easy thing on the Outback, even after reading the manual. I am VERY HAPPY with Capital and I bought the car from Flow, who I was not happy with. Willl definitely go back to Capital!
This was my third visit since we moved to town last year. In each case the service was prompt and professional. The waiting area was clean and comfortable and the coffee was good.
I was pleasantly surprised, actually blown away with the total buying experience we had at Capital Subaru. We had Tony “The Man” Posey who has set the new standard for what we expect when dealing with a salesman. First Class, period. This was our first purchase with this dealership and it will NOT be out last!
While in Winston-Salem in a family medical emergency from Metro Atlanta, we had a “Check Engine” light illuminate in our 2013 Subaru Outback..
The Winston-Salem Subaru Dealer offered to let us park our car in their lot until they could check it out in 7 -10 days.
Capital Subaru immediately offered to diagnose our problem.
In less than 30 minutes our service manager told us that we had a bad Catalytic Converter.
We authorized repair and added an oil change service to the job.
In less than 4 hours, all work was complete.
Our 2013 Subaru has 120,000+ miles. We are in Winston-Salem frequently and will ... Read More DealerRater - May 18, 2019
Bob Cooley was very knowledgeable about the car we ended up buying. He made the experience of buying a car a pleasure. He followed through on everything he said he was going to do.
I received a letter from Subaru about. Recall for my brake light. I called made an appointment, went to dealership was greeted by Tyrone Williams. I asked about another concern about my brake he had the technician check that out & complete the recall brake light & do a courtesy multipoint inspection all while I waited in customer lounge. Great work Guys!
I needed a brake light switch repair under recall. I was able to schedule an appointment in just a few days, and the repair was completed within the time promised.
I think mr Pound did a great job of presenting the car to me as I ask and answering all my questions to my satisfaction
I went in for a recall fix. They estimated the time for them to fix the issue was one hour. It only took them roughly twenty minutes. I was in and out in no time. Very nice and pleasant to work with.
brought outback for recall weeks ago. was told need to order a part to fix. made appt last wk and called to ensure part was there. told it was. dropped off and called later to learn part was not there. so annoying and very inconvenient. i was warmed that this location was poor. will go to burlingtong going forward.
Capital Subaru Hyundai crew is always great to work with to the point I even take my none Subaru, Hyundai vehicle here because I trust the service and attention to detail that they offer.
The service team staff is always nice and waiting room is fine. I had my 10 year old son w/ me. He enjoyed the free Wi-Fi. However, Capital is expensive, the same as any other dealership. You are likely to get the same service for half the price at your typical lube place.
With that being said, I come from Burlington every 6 months to get my oil changed there. The reason I don't get it changed in my hometown is when I bought my Subaru through Bob Dunn, they offered me a Lifetime Power Train Warranty as long as I ... Read More DealerRater - May 13, 2019
It was easy to schedule my appointment online. Upon arrival, Ty was friendly, courteous and professional. I waited while car was being serviced. Prompt service. Fast and easy check out when service was completed. .
Very prompt very little wait time got checked in and about 20 minutes later they had my car ready to go. Very pleased with the staff and how I was treated
The staff, that I can’t recall there name, were friendly appeared to be knowledgeable of their products. Also had contact with the parts department and service. The employees there were also knowledgeable and helpful when selecting addional items I wanted installed.
We traveled from Atlanta to Winston-Salem to visit a sick relative..
On the 3rd day (Friday) in W-S, the check engine light came on in our 2013 Outback.
We called the W-S Subaru Store. The Customer Service Rep told us over the phone that W-S Store couldn’t get to it for a week.
We called Capital Subaru of Greensboro. They invited us to come to their location immediately.
Upon arriving at Capital Subaru of Greensboro, they immediately performed a full diagnostic on our 2013 Subaru Outback. The diagnostic called for A Catalytic Converter replacement. My routine service maintenance was due and ... Read More DealerRater - May 10, 2019
Joe Herbin was very friendly and helpful. Capital was able to find and secure the exact car I wanted. They honored my Costco car buyer service and that resulted in me getting a very good price.
Bob Cooley was professional, friendly, and took the time to answer all questions. All of the staff made the car buying experience great. I love my new Forester.
Subaru had a part recall and notified me by mail. I called, made an appointment and chose to wait for my car. I was told it would a half and our or so, and indeed it took less than that. Waiting area was comfortable and had WiFi.
Purchased a new car at Capital Hyundai about a week ago. There are some things that are never fun or easy when trying to get the best deal such as spending half a day at the dealership and the waiting for the process to be completed. But the results are what counts, I had a great salesman that found me the vehicle I wanted with the options I wanted. I am still waiting to have leather installed but i will definitely buy from Capital again. Hopefully in time the process will be simplified and faster.
Very friendly staff and great service at this location change engine valve and changed the oil with no charge gave me brand new loan car
Took my vehicle in at appointed time, service was prompt, estimate of waiting time was right on target. waiting area was clean and comfortable. Check out was fast and easy.
Very professional service attendants. Friendly. Car was done in a speedy time. Very accurate. Explained process. Basic in and out service. Thank you Capital Subaru.
We arrived at the dealership right before close one night and one of the sales consultants, Chris, stayed to let is look at the vehicles we were interested in. He was nice and easy going and not pushy which we liked. He helped us find what we were looking for and we were able to buy what we wanted quickly. We love our new Subaru Ascent and our STARLINK!
I needed to get my annual state inspection done and an oil change. The service advisor indicated other recommended services that would cost about $400 but I opted to do them later. Service was completed within an hour or so and cost slightly less than indicated on the website.
Amanda has taken care of our Subaru maintenance and service several times now. She knows her stuff, communicates clearly what needs to be done, and explains all charges. The waiting area is quiet and comfortable, with coffee, water, etc. available. We will keep coming back!
The service department stated a price of $270.00 for an oil and service. This is totally unreasonable for a woman drawing social security or any working family. Someone needs to get in touch with me and do some explaining.
Brandon Dick was very helpful in the whole process and very time efficient as well. I would definitely recommend him to anyone looking for a vehicle.
the service was outstanding. the work very professional.. My catalytic converter was found not working correctly. FOUND THIS FROM A PROBLEM WITH MY CRUSE CONTROL.
I was very pleased with the service! Staff was very professional. They have a comfortable waiting area with complimentary coffee and hot alternatives. Timely service. Excellent experience.
Tyrone is excellent. I have had repeated tire problems and Tyrone has made dealing with them relatively easy by remembering me and my car, and making me feel that I can trust what he says.
Amanda got me in right away, was clear about what needed to be done and helped me get my car back by the end of the day. I was so pleased with my experience here.
Gwyn Brandon went the extra mile being certain I purchased the exact car . He was certainly a gentlemen being patient and respectful of my wishes. He worked very hard to get the best deal For me.
Our salesman Brandon Dick, was friendly and knowledgeable. His attitude was “I’m going to get you the best deal I can.” The financial manager was very friendly as well. All the people we met couldn’t help us enough. We would recommend Capital without hesitation.
Purchased my vehicle out of town after calling about online search. Personnel was knowledgeable about inventory and worked with me over the phone. Drove to their location and everything was so smooth and NO HASSLE. I go out of town to have my vehicle serviced and service dept is just as fine as the sales staff. I would definitely deal with them again and recommend them as well.
+ reset electric passenger door opener on the spot + service fast, efficient, polite - did not return steering wheel to original position presumably after test drive. I had to adjust it back. -performed recall on software programming regarding fuel error reading, but did not return multi-information display to where I had it set, namely the digital MPH display. I noticed this the next day, read my manual, and adjusted it myself. Point: settings should be returned to original positions after work is completed.
Chase and Scott Martinez were very helpful, professional and Chase even followed up with us after our purchase to make sure everything was going well.
There was great energy when I first walked into the show room. Was greeted and introduced to Bob and he was very friendly and warm. Very knowledgeable about everything and very helpful. Would recommend anyone to buy from capital
I was pleased with the amount of time it took to get my car back. My opinion has improved since my last visit. There is an issue with my steering feeling choppy and a slight rumble at low rpm while the a/c is running that David said he would have checked out on 5/1/19.
I went to several dealerships looking for my dream car before finally going to Capital in Greensboro, and no dealership treated me as well as Capital did. They were amazing! Joe Herbin was the automotive consultant I worked with and he made the entire experience worth while. I can’t rave enough about how hospitable and helpful he was. If you need a new car definitely give Capital Subaru a try and ask for Joe when you’re there!
A huge thank you to everyone at Capital, especially Chris! He was patient with me while I test drove a Hyundai Tucson and answered all of my questions! He even stayed late after closing to finish up paperwork with me, which was super appreciated! I definitely recommend Capital Hyundai!!
I was looking for a used Subaru with low mileage and found a selection at Capital. My sales person was knowledgeable and personable. She understood my needs without being high pressure. After deciding to purchase the car, the transaction was handled smoothly. The entire staff was a pleasure to work with. In addition, I felt I paid a reasonable price for my Subaru.
We had a budget and they made it work. Joe Herbin wasn't pushy as a salesman. Everyone was helpful. Appreciated the text from the service department after the purchase.
The service writer Ty always takes great care to see that all my concerns are met, and is very courteous. My 2016 outback was purchased in AZ and the NC dealer treats me as if I bought from them. I concider that as great service.
I had purchased the no cost maintenance program with my lease at Bob Dunn. Capital bought Bob Dunn and has honored my service program since. When I came for the last oil change before 30,000 miles I was told that my air filters were "a little dirty." I stated to have them changed as it was included in my 30,000 mile coverage. I was told that this was not possible because my car was not at 30,000 miles yet. Fast forward to 31,000 miles. I bring in my car for the 30,000 mile service which I believed to be covered. I arrive and ... Read More DealerRater - Apr 25, 2019
Went for inspection and found a brake light recall. Had both done in about an hour. Still not able to fix my clock. Does not automatically change to reflect day light savings time
I gave the high marks because in this visit everyone was nice and helpful and I met a friend whom I haven’t seen in ages in the lounge and she brought her car in for service too. Thank you for a great experience !!
I brought my car in with concerns over a noise and even though we could not pin point the issue and I was out of a car for a little while. Amanda provided great customer service and nick took the time to drive with me to try and figure out the issue. I'm a huge subaru fan and have own subaru vehicles since I was 19. A company product doesn't finish with just a physical item It also depends and thrives on great customer service. Subaru has a outstanding product and amanda and nick are big reasons why.
I ... Read More DealerRater - Apr 24, 2019
My son in law dealt with Alvin Graves on my behalf. They spent most of the day working out the deal. I went in and test drove the Elantra. Signed the papers... a happy camper here!!
I took 6 month to get a leak fixed through my Eye Sight unit. Luckily it was still under warranty. More cars should be available as loaners so work can get done. Don't tie the service managers hand by not having this service.
Tyrone and Amanda were very helpful during the 48,000 maintenance service for my Forester. I also had 4 new tires installed, but I don't know the name of the Parts staff member who ordered the tires.
Had an oxygen sensor replaced. This was a warranteed repair. Ty, the service rep, was excellent and efficient. I strongly recommend making an appt before coming. Doesn’t seem like they have the staff for drop-ins.
I went to this dealer April 15, 2019 and asked to look at used Outbacks in the 2016 vintage to fit my budget. I was shown and drove a 2018 with 28000 miles that was a dealer loaner and had been in an accident by my sales person. I liked this car and got the car fax and had the used car evaluator drive my car. I was limited on time and asked the sales person to call me with an offer. While I was there the "manager" (person in charge I guess) held a staff meeting with the message "we have ... Read More DealerRater - Apr 19, 2019
Completed in a timely manner...outlined options of possible repair and outlined options...made requested repairs...moved car to ease departure. Ty made the appointment a pleasure!
The experience was excellent. Had to order the car we wanted. Joe. Our sales rep, kept in constant touch with us during the process. Joe was extremely nice and helpful. He did everything he could to answer our questions.
Came in last saturday. Was told I would get a call when parts came. Didn't get call so I called. Spoke to amanda - who said she would check on parts. She left a message saying parts were in. I caller her two times on Wednesday 4/17 to schedule appointment and she still has not returned my call. Was hoping to drop it off last night and have it worked on today but never heard from her.
Dameon was very respectful, knowledgeable, and patient with me when selecting my new Subaru. He took all of my requested features and found the perfect vehicle for me, even a step above what I was looking for, all while staying within my budget I gave him. He made the process simple and quick, and took the time to show me how all of the new features in my Subaru worked. It was an overall perfect buying experience, thank you to everyone at Subaru who were so kind and accommodating, and a special thanks to Dameon for finding my perfect fit!
I was only in for an oil change and to update the mileage software (recall). The work was done quickly while I waited. The oil change is a bit pricey but the service was good.
With the end of my lease of a 2016 Subaru Outback approaching, I was interested in possibly leasing a 2019 Outback. Long story short, I did! I considered other vehicles but came back to Capital Subaru. I had a good experience working with Alvin on both vehicles. I never felt pressured to make a decision. I recommend the Outback and Capital Subaru!
This was my 2nd purchase from this location, previous was from Bob Dunn Hyundai. In spite of phone commitment to purchase in late morning, little was ready when we arrived. After 45 minutes only a couple of minor papers were completed. Still had to wait 20 minutes after things were turned over to finance manager to be called to his office. He was completely unsympathetic to our delay to the point of being somewhat rude. Salesman was busy with other customers when we finally finished, said he had hoped to go over a few things but would call later on phone. It ... Read More DealerRater - Apr 18, 2019
The sales and service departments at Capital Subaru are excellent. Don Smith, sales, and Dale Ozment, service, are professional, courteous, dependable, and trustworthy. I am completely comfortable at Capital Subaru.
I came in with the intention to purchase a new car using my old Subaru as a trade in. I was not disappointed and I am very happy with my purchase.
Very helpful in helping me find the right car for our family and getting me the best deal possible. Would highly recommend Dameon to others.
Dameon was so kind and knowledgeable, and made the buying process so easy. I highly recommend him if you’re looking for a new or used car!
Capital Subaru of Greensboro epitomizes what a Subaru service center should be. As an “out of towner” in unfamiliar territory I was treated with courteous first-rate service. Amanda, my Service Associate was courteous, professional and ever so helpful in coordinating the repair work I needed done as well as shuttle service I needed in Greensboro. She facilitated the ordering of the part I needed and helped me get back on the road the next day! Big thanks to Kelly the Shuttle driver for helping me get to my daughters swim meet in time! And kudos for the service guys for ... Read More DealerRater - Apr 16, 2019
My experience buying a car with Capital Hyundai/Subaru was wonderful! Tony Posey was a fantastic salesman! I really didn't want to have to deal with a sales rep since car salesmen have such a repuation of being pushy or not listening to what you're interested in. Tony was the complete opposite. He paid attention to what I was trying to accomplish each time I came in. He never tried to steer me away from the car I was interested in. He was also very personable! The rest of the team that I interacted with was also very ... Read More DealerRater - Apr 16, 2019
The facility was dated and a little run down. The waiting room was cramped. They seemed overwhelmed. Like they overbooked. The woman that checked me was very friendly but put the wrong name and info into the computer. They were paging mike but my name is Dave.
I recently worked with Gwynn on purchasing a vehicle. He was patient and kind with me. I had been looking for the “right” car for over a year. I had been to the dealership once before my purchase and worked with Gwynn on that day. I went home and told my husband about the customer service and how awesome Gwynn was. We decided to go test drive the car together - we were not planning on buying that day. Gwynn listed to what we wanted out of our car and test drove three different cars with us before we decided ... Read More DealerRater - Apr 14, 2019
Everyone we met at Capital Subaru was great, very informative and helpful. We got a great deal on a car, financing was painless and we got great service after sale gathering information about using apps on the car's entertainment system . I really like my new Crosstrek and am so glad I checked out Capital Subaru!
First experience with the dealership and it was super! Quick service and everyone was friendly. Amanda was great to work with and she took extra time answering my questions and making me feel welcome.
Page & others made getting Outback repaired (after collision) just about painless! Quality repair, everything explained and honored the estimate. They even dealt with tfe insuranxe company on my behalf.
My service advisor was Amanda Smith and she was so knowledgeable of everything!!! Im so grateful to have a trusted service advisor here in greensboro.
Everyone I encountered was very friendly & polite. My salesman was very professional and the finance department was easy to understand. I felt like they all had my best interest in mind. And they seemed genuinely happy for me as a person not just their commission. I definitely will recommend Capital Subaru to my friends & the admirers of my SUV. Thank you for making my first buying experience a great one.
We loved working with Dameon and would recommend him to anyone! He was willing to work with us and extremely hospitable and personable. We loved getting to know him and he got us a great deal!
After recall work was completed and on my way home (30 miles) I realized that some information I was getting about mileage in the yellow/green rating was not there which disappoints me. I will ask to have this checked when I am back in next time for service.
Took vehicle in timely and delivered back in the time they quoted. Knew why I was there and all the car needed to repair factory recalls